Shipping and Delivery Policy

1. Orders are processed as quickly as possible. Most orders will be dispatched within 3-4 working days. Please allow 5 working days for Custom Orders.

2. We will advise you of any undue delay in processing.

3. Delivery times will vary according to destination and method of despatch. UK orders are sent by Royal Mail First Class post. EU and the rest of the World can take 14 days plus, depending on your country and customs clearance.

4. Standard delivery for orders up to 2kg is Royal Mail First Class for UK orders and Royal Mail Airmail for the EU and the rest of the world. 

5. Orders weighing over 2kg to the UK, EU, and the rest of the world will be despatched by one of the national carriers. Tracking numbers for these deliveries can be emailed to you on request.

6. Please note that international shipments may incur import tax and fees upon entering your country which you will be liable for and which you will be required to pay directly to the courier before delivery. 

7. Prearranged collection – ScreenEasy is an online shop only and we do not have premises where Customers can browse or purchase our products. In very rare instances we can accommodate collection but this must be pre-agreed.

Please contact us if you need further information about our shipping and delivery policy.

Lost or damaged goods

1. Your order will be carefully packed and should arrive in good condition. Please check goods immediately on delivery and contact us promptly if any items received are faulty or have been damaged in transit. We will replace any faulty items but we will not replace screens due to damaged mesh once they have been used. Please retain the goods for possible inspection and/or return if requested.

2. Please note that we cannot accept responsibility for loss or damage if you have requested that the goods be left unattended on delivery.

3. For deliveries by Royal Mail, an item is considered to be lost if undelivered after 14 working days in the UK. This increases to 25 working days for the rest of the world. (As defined by Royal Mail World zones).